Customer Satisfaction

International standard for the quality management system ISO 9001

Quality control of the production process

Ministerial Health Authorization n. 3394 of 27/07/2001
Sicily Regional Authorization n. 00081 of 28/01/2002
IFS Certification: “version 6.1 2017 - Higher Level with a Score of 97.29%”

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The chief executive officer has recognised the need to establish and maintain a Quality Management System applicable to the processes of this Company and compliant with the requirements of the ISO 9001:2015 Standard.

ISO 9000 standards are focused on the “company management” with the aim of making it work as a “quality system”, where all company processes work harmoniously amongst them and are oriented at the achievement of three key goals:

  • effectiveness: Customer satisfaction;
  • efficiency: the optimization of internal resources;
  • flexibility: the dynamic organisation, e.g. a steady organisation which is also able to readjust according to internal and external changes.

This System has to ensure the strengthening and development of the Company position in the market segment in which it works.

In order to achieve this goal it is necessary to implement strategies to ensure:

  • maximum attention to Customer needs and expectations;
  • constant and measurable improvement of company performances;
  • human resource awareness and motivation;
  • third party System certification and its maintenance.

The activities aimed at achieving the Quality Objectives must be planned and their result must be verified in a context in which all company processes interact efficiently for constant improvement of the company products.

Improving the products means, from the perspective of an external Customer, improving the quality, service and price of the products themselves.

IMPROVING THE QUALITY means improving the quality of everyone’s work within the Company. Everyone must give their conscious and committed contribution to this improvement because job security and the related well-being depends on it, in a context where the competitiveness of competitors is growing steadily. Working well “from the word go” requires clarity of tasks and responsibilities at all levels. The Quality Management System described in the Quality Manual is also an instrument to document the Company procedures and the rules of good conduct that everyone needs to respect.

IMPROVING SERVICE means improving the respect of the terms of delivery and the swift availability to collaborate with the Customer. But it also means improving the service to the “internal Client”, e.g. to allow those who use the results of our work to operate under the best conditions.

IMPROVING THE PRICE also means the reduction of costs in the “non-quality” at all stages of the Company’s production processes, direct or indirect, transparent and hidden.

The achievement of the goals assigned to the Corporate functions requires a commitment at all organisation levels to start and maintain the following instruments managed in the framework of the Quality Management System:

the Improvement: internal evaluation of the Company carried out annually by the Management, that assigns particular goals to Functions where some improvement possibilities are detected;

  • the implementation, where possible, of “Indicators” to estimate the improvements; Staff training in quality;
  • a Rewards System connected with the achievement of improvement goals;
  • an Evaluation System of the Suppliers to foster the adoption of quality management criteria by the main Company Suppliers;
  • the attribution from the Direction to the Company functions of the necessary resources (staff and equipment) to achieve the assigned goals, with a particular attention to the carrying out of inspection visits and projects of improvement.

The diffusion of a quality policy at all Company levels and its implementation are ensured through:

  • the display of the policy document signed by the CEO in the offices and in the production departments and its illustration by the Corporate Function Supervisors;
  • formal verification of its comprehension and carrying out of the internal inspection verifications;
  • informal verification during the frequent contacts between the Directors and Company staff; training activities for the quality;
  • formal verification during the re-examination meeting for the Quality Management System by the Direction, that is the most appropriate board to re-examine the policy to preserve its adequacy.